make a complain dialog for a client and use commonly misused words, confusing related words and preposition

That morning, I went to the counter to look for the smartphone

Seller   : Welcome, please sit down.

Buyer  : Thank you.

Seller   : Can I help you?

Buyer  : I want to find a Smartphone.

Seller   : What brand smartphone do you want?

Buyer  : What is a good brand?

Seller   : Look, if the problem is good or not it's relative. All brands have advantages and there are also disadvantages.

Buyer  : Oh, I see.

Seller   : But now the best-selling is the Samsung Galaxy S9.

Buyer  : Can I see the Samsung Galaxy S9?

Seller   : Yes, I'll take it for a while.

Buyer  : Yes.

Seller   : Here, please try first.

Buyer  : What are the facilities?

Seller   : There is a 32 MP camera, 4G and many more.

Buyer  : Apart from this black color, is there another color?

Seller   : there are also gold, white and silver colors.

Buyer  : I want to see the silver one, because I like silver.

Seller   : Sorry, the silver color is out of stock, maybe tomorrow will come.

Buyer  : What colors are there now?

Seller   : We have gold and black colors.

Buyer  : I see the gold one.

Seller   : Yes, I get it.

Buyer  : Yes.

Seller   : Here, please.

Buyer  : Which black and gold is better?

Seller   : Depending on taste, if black is common, but if it's rare, people don't have gold.

Buyer  : I choose black only.

Seller   : Oh yeah.

Buyer  : How much is the price?

Seller   : For this one the price is IDR 7,000,000.00.

Buyer  : There is no discount?

Seller   : We happen to have a special discount for the Samsung Galaxy S9 brand, so the price is only IDR 6,600,000.00.

Buyer  : Can't go down again?

Seller   : You can't. This can be credit, installments 8 times in 5 months.

Buyer  : How about IDR 6,400,000.00? Cash.

Seller   : Can you add more?

Buyer  : How do I add IDR 50,000?

Seller   : Still can't, this is all I give Rp.6,500,000.00, it has dropped a lot.

Buyer  : Can't add a discount?

Seller   : I can't, later if I add more, my boss is angry, if I have it, I give that price.

Buyer  : Yes, I have agreed to Rp.6,500,000.00.

Seller   : I made a note first.

Buyer  : Yes.

Seller   : This is a note, please sign here. This also has a warranty of 1 year, so if there is a problem with the smartphone, just bring it here.

Buyer  : Oh yeah, this is the money.

Seller   : Thank you.

Buyer  : You're welcome.

2 days later

Seller               : Good morning, sir, can I help you?

Customers       : Good morning, 2 days ago I bought a Samsung S9 in this shop and after I turned it on for about 3 hours it suddenly died, can I get a new one ...?

Seller               : Can I see your smartphone, sir?

Customers       : Oh yes, sir. How can I get it instead sir?

Seller               : Sorry sir, it happened to be out of stock, and will come within 3 months, sir. Here there is also a service, how if serviced sir?

Customers       :If it's serviced, how long will it be?

Seller               : Approximately 2 days has become sir.

Customers       : Well then, I choose this service only

Seller               : Can I request proof of purchase and warranty card, sir?

Customers       : Oh yes, sir.

Seller               : Alright, then we will deliver it to your house, can I ask for your name and address, sir?

Customers       : Ok, my name is burhan, and my address is Jl.terus jadian nggak.

Seller               : Alright, sir, we will try to repair and deliver it to your house.

Customers       : Thank you, sir.

Seller               : You're welcome, sir.

And when eating lunch the seller tells a story with his coworkers

Seller               : there was a complaint this morning because the smartphone was dead

Coworkers       : how come?

Seller               : It says that every 3 hours of usage of the smartphone is dead

Coworkers       : how then? Do customers ask for a change?

Seller               : yes, at first he asked for a change but because the stock was empty so I said to be served first.

Coworkers       : good, if you change, then the boss can be angry.

Seller               : I know that.

Coworkers       : are the customers rude?

Seller               : no, he is good and speaks politely

Coworkers       : great, later after a quick break you service the customer's smartphone.

Seller               : yes, I'd better service quickly, Thank you for listening to my story.

Coworkers       : yes, you're welcome.

 

·         Commonly misused words

Choose	select
Digunakan untuk memilih dua hal	Digunakan memilih diantara banyak hal

 

·         Confusing Words

see	Look at	wacth
Melihat tanpa sengaja	Sengaja Melihat sesuatu karna tujuan	Melihat dan memperhatikan dengan sengaja

Speak	Talk
Lebih formal	Lebih informal
Fokus pada orang yang bicara	Fokus pada percakapan

Listen	Hear
Mendengar	Mendengar
Berkonsentrasi pada apa yang di dengar	Tidak sengaja mendengar apapun namun tidak focus pada suara tersebut
Memberikan perhatian / fokus pada apa yang didengar.

           

·         Preposition of time

After	At	Before	By
During	For	From	In
Of	Off	On	Over
Past	Since	To	Until